Overview

We have a new role for one of our clients in the Preston area – A well-respected, family-owned business with a reputation for excellent customer care.

We are looking for a Customer Service Appointment Controller with exceptional customer skills.

For this role you will be required to make outbound calls to existing customers, book vehicles in for service, repair and MOT, help manage the appointment diary using RTC Link system and Kerridge.

Duties would also include : data management and service prospecting using the Polk system.

Experience in the motor trade would be beneficial but is not essential.

Skills and Experience Required :

Excellent communication and telephone manner with good listening skills

The ability to upsell and convert appointments over the telephone

Be able to work on your own initiative and also be a good team player

You must be self-motivated

Have excellent administration skills

Possess a calm and even temperament

Ability to handle pressure without it affecting working relationships and effectiveness.

IT literate with the ability to use systems and processes

An excellent package is achievable for the right applicant.

If you feel that you match the above and would like to be considered for this role, click ‘Apply For Job’ with a full and up to date CV